Business, Technology, Equipment

DTNA Enhances Customer Service Experience

A technician works on a laptop A technician works on a laptop. (Daimler Trucks North America)

Daimler Trucks North America is making headway on a yearlong customer service improvement initiative as it works with dealers to have parts and technicians ready to go when a broken truck reaches the service bay.

Jerry Hirsch | Contributing Writer
November 19, 2020
Business, Equipment

Study: LTL Carriers Cover More Miles Between Breakdowns Than Truckload Fleets

Truck on roadside with hood up vitpho/Getty Images

Less-than-truckload carriers outpaced truckload fleets in terms of miles between roadside breakdowns, according to a recent study.

Michael Freeze | Features Editor
June 26, 2020
Technology, Equipment

Getting Back to Work: New Fleet Strategies

Getting Back to Work: New Fleet Strategies

Leading fleets are finding this 15-minute PM is saving repair costs and cutting down time. The technology is proving to be the solution to increase uptime, lower repair and PM costs, and end aftertreatment problems, providing quick ROI.

June 8, 2020
Business, Technology, Equipment, Safety

Fleets Weigh Training, Outsourcing to Handle Time-Consuming Repairs

Technician works on an engine A technician gets ready to work on an engine. (Transervice Logistics)

Increasingly, fleet managers must choose between investing in more technician tools and training or outsourcing the most time-consuming maintenance tasks that involve complex parts.

Katie Pyzyk | Special to Transport Topics
September 11, 2019
Business, Technology, Equipment, Safety

20-Year-Old Technician Ryan Meppelink Prepares for International Competition

Ryan Meppelink Ryan Meppelink shows off his skills at an industry show. (John Sommers II for Transport Topics)

Ryan Meppelink, a 20-year-old student from Zeeland, Mich., has been fascinated with all things mechanical since he was 14.

Dan Ronan | Associate News Editor
April 2, 2019
Business, Technology, Equipment, Safety

Design Interactive Expands Virtual Reality Training to Mobile Devices

Virtual Reality Training Johnston (John Sommers II for Transport Topics)

ATLANTA — Design Interactive announced that its Augmentor virtual and augmented reality technician training system is available for Apple and Android mobile devices.

Joe Howard | Executive Editor
March 19, 2019
Business, Equipment, Safety, Top 100

Fleets, Maintenance Shops Eye 24-Hour Service to Enhance Driver Productivity

Atlas Trucking maintenance facility Atlas Trucking's decision to open an expansive maintenance facility with around-the-clock service was driven in part by the ELD mandate. (Atlas Trucking)

Fleets find that by performing their own repairs, they can better control repair and wait times, and going commercial enables them to offset costs. Repairs can happen quickly while drivers are at home during their off-duty hours, making it a recruiting and retention tool.

February 20, 2019
Technology, Equipment, Safety

Straightening the Sheet Metal

Semi Wreck Getty Images

So, you just got the call that your brand-new “was-­supposed-to-last-for-a-decade” Class 8 tractor slid off into the ditch. The decisions that you make during the repair cycle for that truck may be just as important as those you made in buying it.

Jack Legler | Technical Director, Technology & Maintenance Council
January 25, 2019
Business, Equipment

Dickinson Fleet Services Grows South Florida Presence

Dickinson Dickinson Fleet Services

Fleet maintenance and management company Dickinson Fleet Services has acquired Fleet Technology & Maintenance Corp. and Truck City Body Co.

October 30, 2018
Business, Technology, Equipment, Safety

Not Your Typical Repairs

Typical Repairs Technicians can use remote programming kits from Diesel Laptops to work on a wide variety of equipment. (Diesel Laptops)

Most of the work maintenance shops do is repetitive, but sometimes a unique problem can arise, and finding the solution can be a time-consuming process.

Mindy Long | Special to Transport Topics
September 21, 2018