DTNA Enhances Customer Service Experience
Daimler Trucks North America is making headway on a yearlong customer service improvement initiative as it works with dealers to have parts and technicians ready to go when a broken truck reaches the service bay.
Study: LTL Carriers Cover More Miles Between Breakdowns Than Truckload Fleets
Less-than-truckload carriers outpaced truckload fleets in terms of miles between roadside breakdowns, according to a recent study.
Getting Back to Work: New Fleet Strategies
Leading fleets are finding this 15-minute PM is saving repair costs and cutting down time. The technology is proving to be the solution to increase uptime, lower repair and PM costs, and end aftertreatment problems, providing quick ROI.
June 8, 2020Fleets Weigh Training, Outsourcing to Handle Time-Consuming Repairs
Increasingly, fleet managers must choose between investing in more technician tools and training or outsourcing the most time-consuming maintenance tasks that involve complex parts.
20-Year-Old Technician Ryan Meppelink Prepares for International Competition
Ryan Meppelink, a 20-year-old student from Zeeland, Mich., has been fascinated with all things mechanical since he was 14.
Design Interactive Expands Virtual Reality Training to Mobile Devices
ATLANTA — Design Interactive announced that its Augmentor virtual and augmented reality technician training system is available for Apple and Android mobile devices.
Fleets, Maintenance Shops Eye 24-Hour Service to Enhance Driver Productivity
Fleets find that by performing their own repairs, they can better control repair and wait times, and going commercial enables them to offset costs. Repairs can happen quickly while drivers are at home during their off-duty hours, making it a recruiting and retention tool.
February 20, 2019Straightening the Sheet Metal
So, you just got the call that your brand-new “was-supposed-to-last-for-a-decade” Class 8 tractor slid off into the ditch. The decisions that you make during the repair cycle for that truck may be just as important as those you made in buying it.
Dickinson Fleet Services Grows South Florida Presence
Fleet maintenance and management company Dickinson Fleet Services has acquired Fleet Technology & Maintenance Corp. and Truck City Body Co.
October 30, 2018Not Your Typical Repairs
Most of the work maintenance shops do is repetitive, but sometimes a unique problem can arise, and finding the solution can be a time-consuming process.