Why Anonymity Matters
A common concern shared by prospective WorkHound customers is that an anonymous outlet will only lead to negative feedback. In this eBook, we examine the reality behind anonymous feedback, the value of anonymity, and how anonymous feedback can improve company culture.
September 1, 2022Guide To Raising Labor Rates In A Heavy-Duty Repair Shop
You’ll learn what impacts your labor rate and what factors you need to consider when raising it. You’ll also learn how to raise that rate—and the right way to communicate that raise to customers.
August 1, 20222nd Annual Fleet Management Benchmark Strategies
Join Descartes’ fleet experts for the highlights and findings from our second annual benchmark study. Learn how forward-thinking organizations are recognizing the evolving role and value of the fleet to differentiate their brand, enhance customer service, drive growth and bolster the bottom line.
October 17, 20193 Easy Ways to Pull Ahead of Your Competition
Ever wonder what other fleets are doing to be successful? We talked to some of our safest and most productive customers to see what they’re doing differently. Join this session to hear how industry leaders have driven measurable impact through new, easy-to-deploy programs, and how you can use those same strategies for your fleet operations.
March 28, 2019Improve Performance and Customer Service with Connected Trucks
The operating cost of a work truck can far outweigh the acquisition cost based on maintenance, repairs, fuel economy, and more. Knowing where vehicles are in relation to customers’ needs is vital.
March 18, 2019How Telematics is Becoming Simpler, Better, More Accessible
The telematics industry is moving towards self-service in an effort to improve customer experience and the sometimes long-winded implementation process. This MiX Telematics white paper explores this trend and the many benefits it can provide to customers and telematics companies.
December 3, 2018Opinion: Strategies for Driving OEM Service, Aftermarket Growth
After years of focusing on supply chain and operational initiatives, equipment makers are now turning their sights to aftermarket and service revenue growth, says Vivek Joshi of Entytle.
October 16, 2018Enhancing Customer Service in Supply Chain
Customer service that provides an ROI is crucial for long-term success, but new research found that 55% of organizations in the supply are unsure if their customer service drives ROI. In this report, learn how others in the industry plan to prioritize and improve customer service.
June 5, 2023