customer satisfaction News Updates

Cox Fleet's Alex Fraser on Why "Good" Service Is No Longer Enough: In this RoadSigns Extended Cut, Alex Fraser, vice president of customer operations at Cox Fleet, explores the customer operations side of fleet service. Learn how to turn breakdown lemons into operational lemonade, maintain high standards across thousands of providers, leverage AI to analyze maintenance trends and transition from reactive service to proactive, telematics-driven care.

Discover how Cox Automotive unified separate divisions to eliminate operational silos and transform fleet service delivery. Gain a better understanding of their strategic approach, digital benchmarking tools like FleetNet Edge and practical lessons for building true partnerships across 65,000 service providers. This free report includes insights on incremental change and customer-driven success metrics.

Navigate the future of CX with this data-driven report. Discover strategies to boost ROI, refine strategic decisions, and manage rising customer expectations. Explore innovation, challenges, and the critical balance between technology and human expertise, including the impact of 24/7 support on retention and cost control. 

Learn how to balance customer demands and fleet profitability with our ebook, "Elevating Customer Service." Discover how route optimization can lead to 41% cost savings and a 1,226% ROI. Reduce driver hours by 8% and cut missed time windows by 50%. Download your copy now.

AI is transforming freight transportation by automating routine tasks like load entry and invoice processing, freeing professionals to focus on what drives growth—strategic thinking, customer relationships, and exception management that competitors can't replicate. In this whitepaper, CEO Mark Hill and CPO Danielle Villegas of PCS Software offer a framework for transforming your operations from task-heavy to strategy-focused, positioning your company to dominate in the AI-powered future of freight.

Brokers and carriers often pursue new freight while undervaluing existing clients. Expanding current relationships is more cost-effective. Delivering high-quality service—accurate quoting, proactive communication, shipment visibility, analytics, and efficient invoicing—builds trust, boosts retention, and increases freight volume.

AI is everywhere in logistics, but real value comes from solving specific operational problems. In this special report, Brian Work — president of CloneOps.ai and former UPS IT executive — shares how to make automation work on the ground. Learn why success depends on workflow fit, scalability, and clear results — not vendor claims. With insights on human oversight and performance benchmarks, this report is essential for teams looking to implement AI that truly delivers.

AI is an incredible time saving tool that can help dispatchers offload manual or routine tasks to focus more on optimization.

Freight brokers can secure more loads with less effort by automating email management. Discover how Tai TMS helps you quote faster, streamline communication, and eliminate back-office bottlenecks. Download the whitepaper and focus on what truly matters: scaling your business. 

Learn how CloneOps.ai empowers your team by handling repetitive tasks with AI-driven precision, freeing your talent for strategic, high-value work. Ready to redefine customer engagement? Read our white paper today!