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TMC 2024


Mitchell 1 Bundles Diagnostics Data With Nexiq Software

Mitchell 1, Nexiq to Provide One-Stop Diagnostic Information Resource for Commercial Truck Service Industry
Kristy Coffman
Mitchell 1's Kristy Coffman says technicians can easily find information about performing a repair of a component or system once the diagnosis is complete from the same tool to make the next steps easier. (John Sommers II for Transport Topics)

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NEW ORLEANS — Maintenance shop technology provider Mitchell 1 has partnered with Nexiq Technologies to offer a one-stop diagnostic information resource for the commercial truck service industry.

Mitchell 1 is packaging its diagnostic data within Nexiq’s eTechnician PC-based diagnostics software so that technicians can more easily navigate from one information source to the other without needing to toggle between two separate software programs.

Mitchell 1 made the announcement during a March 3 news conference at the 2024 Technology & Maintenance Council Annual Meeting and Transportation Technology Exhibition.

“Nexiq and Mitchell 1 are collaborating on bringing a more efficient process,” said Kristy Coffman, director of the commercial vehicle group at Mitchell 1. “We still connect the diagnostic tool to query why the check-engine light is on. This time, though, through a series of data services we’ve enabled between Nexiq and Mitchell 1, we can now make it seamless from one information type to another.”

Coffman said the technician can easily find information about performing a replacement or repair of a component or system once the diagnosis is complete from the same tool to make the next steps in the repair process easier as well.

“If they want to jump right to the diagnostic process, it’s just a click away,” Coffman said. “This information is still being provided by Mitchell 1. But during the process, they might be asked for specific information from the vehicle, and that information is just a click away. They can view any information they need to look at as requested by the diagnostic process, and they can go back to the information they were at with one click of a button.”


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The eTechnician diagnostic tool interfaces with vehicle systems to provide information on diagnostic trouble codes, input data from sensors and output data for components. The information being bundled within the platform includes component locations, connector details, specific component tests and simplified wiring diagrams.

The bundled information also allows instant access to recommended practices and Vehicle Maintenance Reporting Standards developed by TMC.

Mitchell 1 and Nexiq Technologies are part of the Snap-on family of Total Shop Solution brands.

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