Roadrunner Offers Free LTL Delivery on Late Shipments

Service Available on 30 Lanes Currently, With More Coming
Roadrunner truck
Customers will be able to use the Smart Guarantee LTL delivery option on select lanes. (Roadrunner)

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Roadrunner is now offering free less-than-truckload freight delivery if the shipment does not arrive on the promised date, it said.

Customers will be able to use the Smart Guarantee LTL delivery option on select lanes. Currently, the guarantee is available on 30 lanes, and that figure is expected to increase. The guaranteed service will cost 25% more than regular charges.

The Downers Grove, Ill.-based carrier says its on-time pickup and delivery percentages are industry-leading, with customers reporting less than 0.3% exceptions on freight delivery.

“We’re thrilled to now offer our customers additional peace of mind with our Smart Guarantee service,” said Lori Blaney, senior vice president of sales. “The new Roadrunner is focused on offering the highest level of service for our customers and being able to guarantee that service shows how confident we are.”

Blaney said the guaranteed service offered customers an alternative to expedited or airfreight.

Roadrunner ranks No. 88 on the Transport Topics list of the Top 100 for-hire carriers in North America. The company ranks No. 20 on the TT list of the largest LTL carriers.

In June, Roadrunner opened eight new LTL lanes. Those lanes include inbound service to Richmond, Va., from Commerce, Calif., Los Angeles and San Francisco. Other new options are inbound service to Las Vegas from Chicago, Cleveland, Detroit, Milwaukee and Philadelphia.

Roadrunner in March launched service into Denver from Southern California, Chicago, Cleveland, Detroit, Milwaukee and Philadelphia. In June 2022, the company added lanes including Phoenix to Chicago, Detroit to Dallas, Indianapolis to Atlanta, St. Louis to Dallas and Cincinnati to Atlanta.

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Roadrunner’s expansion of its LTL sector product suite and capabilities follows a restructuring. The company is focusing on direct metro-to-metro opportunities.

The restructuring took a number of years, including the sale of three truckload businesses in August 2020.

Roadrunner also spun off third-party logistics provider Ascent Global Logistics, which was recently bought by private equity group H.I.G. Capital.

In addition, C.H. Robinson bought Roadrunner’s Prime Distribution Services business for $225 million.