Goodyear Offers ‘Zero Contact’ Customer Service, Announces Convoy Collaboration

A Goodyear location. (Luke Sharrett/Bloomberg News)

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People who go to a Goodyear Auto Service store for such things as an oil change or new tires have a new “zero contact” option that limits face-to-face interactions during the COVID-19 coronavirus outbreak.

And in other Goodyear news, the Akron tire maker has expanded a commercial truck care discount program to Seattle-based logistics company Convoy’s digital freight network.

The new consumer zero-contact program is at all Goodyear Auto Service and Just Tires businesses in the U.S. and is intended as an option to limit personal contact between Goodyear employees and customers. The stores remain open because they are considered to be essential businesses.

The new zero-contact process starts by booking an appointment at a store online or by phone.

Customers call the store when they arrive for their appointment. A gloved technician will put down floor mats and covers for the steering wheel and seat and take the vehicle to work on.

Payment, preferably via credit card, will be done over the phone. The vehicle will be cleaned and returned to the parking lot for pickup.

Goodyear also said it is extending its Commercial Total Solution program to carriers in Convoy’s Digital Freight Network. Convoy, founded in 2015 by former Amazon executives, matches trucking companies, truck drivers and shippers using its network. Investors include Amazon’s Jeff Bezos and Bill Gates, who founded Microsoft.

The new collaboration provides access to Goodyear’s full commercial truck tire portfolio, including discounts, emergency roadside assistance and Goodyear’s network of 2,300 service locations in North America.

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