World’s Supply Chain Managers Bask in Their Extended Moment

A man takes a bar of soap off a store shelf in Mumbai, India.
A man takes a bar of soap off a store shelf in Mumbai, India. (Kuni Takahashi/Bloomberg News)

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Accustomed to crunch time and performing in a crisis, the world’s supply chain managers are having something of an extended moment in pandemic recovery mode.

Procurement experts were center stage in the rush to secure alternative sources of household essentials, medical gear, raw materials and components to keep factories running when COVID-19 first struck. Now CEOs are looking to those same managers for more strategic vision and ways to shock-proof supply chains for corporate survival.

From automakers to food processors, manufacturers that have relied on a strategy of low-cost supplies and minimum inventories are rethinking such an approach given the combination of the pandemic, trade conflicts and harsher natural disasters.

The buzzwords now are flexibility and resilience.


Alexander Lacik. (Carsten Snejbjerg/Bloomberg News)

“This whole part of the equation has a higher prominence,” said Alexander Lacik, CEO of Danish jeweler Pandora Group with about 7,400 outlets. The chief supply chain officer “is not someone I speak to just once a month,” he said.

When the coronavirus hit, it took some companies three to four weeks to understand the ripple effect on areas such as procurement and logistics.

Those firms are now in the rebuilding phase, with one eye on what digital tools and other technology they need to stay on top when the next crisis comes, according to Kristian Park, a risk advisory partner at Deloitte in London.

“There’s been a 50% increase in people coming forward who have realized they didn’t have the information they needed,” Park said. “As always with these things, it takes one seismic shift to change people’s perception of the risks.”

That’s the sweet spot of a chief supply chain officer, who typically is more comfortable with a broad focus spanning procurement, logistics, strategic alliances and managing costs, he said.

Recent studies support a move to introduce more flexibility. Companies with a resilient supply network grow faster because they better adapt to shifts in demand, potentially boosting their order rate by as much as 40% and customer satisfaction by up to 30%, according to a study by Bain & Co.

Pandora’s Boxes

Making its own jewelry in Thailand and owning shops across 100 countries means Pandora’s chief supply officer, Jeerasage Puranasamriddhi, has greater control. Yet the company still relies on airfreight and some 200 suppliers. As the pandemic snowballed, the company’s initial response was to push more inventory to its shop premises in case one of the large centralized warehouse facilities went down, Lacik said.

Lacik now is reviewing his company’s set-up, from procurement of materials to surging online sales. Where possible, having a single source for an input will be avoided and backup plans put in place. Online sales are up as much as 300% currently, leading the Danish company to rethink its e-commerce strategy, and whether it could manage online sales internally rather than rely on a third party. It also may look at factories outside of Thailand, Lacik said.

Two decades ago, less than 10% of companies had a supply chain director, according to Jan Godsell, a professor of operations and supply chain strategy at the University of Warwick. The number now is closer to 50%, with the role of a chief supply chain officer becoming more common in the past five years.

Wake-Up Call

They’re ascending the corporate ladder even more in the post-pandemic world, she said.

“COVID-19 may have been a wake-up call to main boards of the importance of supply chains, and hopefully it will accelerate the rise of the chief supply chain officer,” Godsell said.


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The median salary for a supply chain manager was about $78,507 a year for those with a bachelor’s degree and $95,750 with a graduate degree or higher, according to the Association for Supply Chain Management’s 2020 annual survey. The poll generated about 2,500 responses through Jan. 31.

At large global companies, the top positions can pay $300,000 to $400,000.

But even before the health crisis, there were chronic shortages of workers to fill the positions — about one applicant for every six openings, says Abe Eshkenazi, CEO of the Chicago-based association.

As the jobs become a bigger part of a company’s strategic management team, he said more lucrative salaries will follow.

“The demand for talent is going to be significant on the backside of this,” Eshkenazi said. “We’re seeing skills and expectations for supply chains increase exponentially.”

All the sudden interest hasn’t gone unnoticed among students facing a brutal job market. Haslam College of Business, part of the University of Tennessee in Knoxville, is among colleges offering supply chain studies that are seeing a flurry of inquiries from students and workers looking for a new career, according to George Drinnon, executive director of undergraduate programs. “This awareness is translating into more attention to the field,” he said.

Virtual Demand

Another anecdotal sign of the profession’s popularity: 6,000 registered attendees from 109 countries for a July 16-18 virtual conference titled “Preparing for the Recovery After COVID-19” and hosted by Alcott Global, an executive search firm specializing in e-commerce, logistics and supply chain executives.

Speakers include the supply chain bosses from companies including Swedish appliance maker Electrolux AB, U.S. tool maker Stanley Black & Decker Inc. and Beiersdorf AG, the German maker of Nivea skin-care products. The Singapore-based recruiter sold out of sponsorships for the event in 10 days.

“We are seeing huge interest,” said Radu Palamariu, Alcott’s managing director for Asia-Pacific.

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