Volvo Trucks North America reported its dealer network now includes more than 100 certified uptime centers to help maximize uptime through greater service bay availability and standardized processes that lead to expedited check-in and repair times.
To be certified, dealers must implement numerous modifications to their service processes, including the designation of uptime bays for repairs taking less than four hours as well as revised service workflows to speed repairs, according to Greensboro, N.C.-based VTNA, a unit of Volvo Group.
Trucks requiring shorter repairs are serviced immediately instead of the first-come, first-served practice commonly used for vehicle repairs. Certified uptime centers are fully integrated with other Volvo Trucks uptime solutions, including remote diagnostics, and the truck diagnostic system and web-based service management tool Volvo ASIST.
“The Uptime process has become part of our identity as a dealer group and an expected standard by our customers,” Clay Claiborne, corporate service manager for Bruckner Truck Sales, based in Amarillo, Texas, has achieved certification at all 22 of their locations.