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TMC 2023


Meritor, Phillips Join Decisiv’s Maintenance Ecosystem

Decisiv CEO Dick Hyatt speaks to the press. (John Sommers II for Transport Topics)

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ORLANDO, Fla. — Decisiv announced that Meritor and Phillips Industries have joined its ecosystem of fleet maintenance companies during the Technology & Maintenance Council Annual Meeting and Transportation Technology Exhibition.

Decisiv SRM is a truck service management platform that also acts as an ecosystem for collecting data among truck manufacturers, fleets, dealers, service providers and component suppliers. The data is used to improve fleet operations through predictive maintenance and gaining insights. Meritor and Phillips are the latest companies to join that ecosystem.

“Today we have two new partners we’re super excited about introducing to you,” Decisiv CEO Dick Hyatt said.

Meritor is a parts supplier for the commercial vehicle industries with its products ranging from drivetrain to brake systems. Cummins acquired the company last year.

Phillips manufactures advanced electrical and air brake system components for commercial trucks.

Decisiv logo

“What Decisiv was able to do in partnering with Meritor is the ability to create a digital inspection that is able to create work items directly in the estimate based on pass-fail without going through that inspection,” said Michael Gibson, vice president of strategic partnerships at Decisiv. “We did a significant amount of work with some of the sites that were both Decisiv and Meritor customers.”

Gibson added that work included workflows to make sure everything was able to move forward. Decisiv is overseeing the final phase of integrating paperless truck inspections within the software. The first dealer installations are expected in early March.

“Similar story on the Phillips side,” Gibson said. “Similar issue, the ability to deliver that digital inspection. What we’re able to do is, we’re able to take out a lot of the necessity of having a tenured or senior technician do the inspection. Because based on the results that they pick, whether it be measurements, whether it be other items, based on just putting that measurement into the system, the system will then dynamically make the determination whether that’s a pass or a fail.”

Decisiv has been working to connect as many companies within the commercial vehicle marketplace as possible through its service management platform. It hopes to use all that resulting data to make unscheduled downtime essentially nonexistent through predictive maintenance. Meritor and Phillips joining the platform brings it another step closer to that goal.

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“The service management process was very disconnected, very siloed and very challenging,” Hyatt said. “It all resulted in excessive downtime and cost for a very important part of our economy, which is delivering goods and services throughout North America. And so looking at that, because of some background we had in cloud technology and other parts of the industry, we thought that this was really an opportunity.”

Hyatt said that the truck manufacturers often will use the platform to create private brand versions. But the information still is being shared and calculated. Decisiv recently crossed 26 million service events on an aggregated basis. Its service provider networks generates about 4 million service events annually. There are 7.5 million assets on the platform for service events across fleets.

“Both with Phillips and Meritor, this is about keeping the vehicles on the road, making sure that we do the proper inspections, do the right things when we take care of the asset, but it’s also about safety,” Hyatt said, “making sure that as those vehicles run down the road, that they’re in compliance, that we keep them in spec and we eliminate as much as possible any unforeseen accidents that could be very costly to people and property.”

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