Estes Express IT System Fully Restored, COO Says

LTL Carrier 'Back and Stronger Than Ever'
Estes truck
An Estes Express truck in Indiana. Estes Express’ website, My Estes, and shipping applications are operational again, Chief Operating Officer Webb Estes said. (John Sommers II for Transport Topics)

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Estes Express Lines’ information technology systems are “completely restored” after a cyberattack earlier in October, according to Chief Operating Officer Webb Estes.

“We are back stronger than ever,” the executive said in an Oct. 24 update posted to X, the social media platform formerly known as Twitter.

Richmond, Va.-based Estes Express is “back to business as usual,” the company said on X.

The last systems to return to action were the company’s document retrieval application programming interface and its invoicing system, Webb Estes said.

Estes ranks No. 14 on the Transport Topics Top 100 list of the largest for-hire carriers in North America. It ranks No. 5 on the LTL sector list.

Webb Estes


On Oct. 19, the executive said the less-than-truckload carrier was making “steady progress” but that not all of its systems were running normally.

At that point, Estes Express’ website, My Estes and shipping applications were operational again, Webb Estes said, with customers able to obtain rate quotes, request pickups and track shipments again.

API connections were available, and Estes Express had restored its document image API, the fourth-generation company executive said.

Estes Express’ systems came under attack in the first couple of days of October.

On Oct. 3, Estes Express confirmed its IT systems were the target of an ongoing cyberattack. The attack on the LTL specialist first came to light in an Oct. 2 message on X. By Oct. 4, the company was using a form available through a link on X to connect with customers.

Estes Express on Oct. 6 said a large share of its core IT infrastructure systems were “once again operational” after the attack. Late Oct. 6, the company restarted its electronic data interchange systems.

On Oct. 12, Estes Express said the company had seen the return of its rating and quoting system as well as telephone lines and email access.

Estes had 9,694 company-owned tractors and 37,032 trailers as of the end of 2022, according to TT data. The carrier has more than 280 freight terminals.

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