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February 27, 2018 10:00 AM, EST

J.J. Keller Completes ELD Software Updates to Fix Data Transfer Problems

J.J. Keller software on a tablet J.J. Keller & Associates Inc.

J.J. Keller & Associates said it has released software updates that resolve data transfer problems with its electronic logging devices.

Those updates fix the web services and e-mail data transfer methods used by the company’s ELDs to transmit drivers’ hours-of-service information to law enforcement during inspections.

The Federal Motor Carrier Safety Administration had granted a short-term waiver giving carriers that had deployed J.J. Keller ELDs the option of temporarily reverting to paper logs until the technical issues were resolved.

As of Feb. 25, J.J. Keller had completed the rollout of those software fixes for both the Android and Apple versions of the ELD mobile application.

To fix the problem, customers must download the latest version of the app, which is now available on Google Play and the App Store. No hardware changes are required.

The data transfer problems did not exist for carriers using J.J. Keller’s older e-log software categorized as an automatic onboard recording device, or AOBRD.