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April 9, 2020 4:15 PM, EDT

Daimler Updates Repair Order Mobile App

DTNA appDaimler Trucks North America

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Daimler Trucks North America launched April 2 the second generation of its app that helps dealers create a repair order.

The Express WriteUp mobile application targets service advisers at Freightliner and Western Star dealerships. It includes enhancements to speed the repair order process and helps service advisers and customers adhere to social distancing guidelines.

“Our customers and trucks are the backbone of society, delivering essential goods and services to market quickly and efficiently. The DTNA team and our dealer network are here to keep them on the road and moving forward,” said Paul Romanaggi, chief customer experience officer at DTNA. “We continue to make investments in the digital tools and services that drive the industry’s best UpTime to support all of our customers for the long haul.”

Other updates are easier navigation, ability to add a purchase order number to the repair order, improved fault code integrity, ability to update dealership profile information, creating a repair order for all approved dealer management software and the ability to easily change vehicle identification number based on screen displayed.

The app also allows service advisers to remotely pull vehicle mileage, fault codes and trip details. Users also can scan the VIN or QR code. Warranty repair coverage, repair history and fault code information also are accessible with the app.

The Centers for Disease Control and Prevention has encouraged social distancing as a means of stopping the spread of the coronavirus. The new version of the app aims to help in that effort by allowing users to do business without interacting in person.

“The Express WriteUp2 tool has been a major help to us as we strive to maintain the health and safety of both our customers and our employees while keeping the nation’s trucks running,” Mike Payne, director of continuous improvement at Velocity Truck Centers, said in a statement. “Through the app, we can complete repair orders without having to interact face to face — ensuring we maintain social distancing and get the process started quickly.”

Express WriteUp was first launched in 2017. Daimler has since added features like digital customer interview forms and the ability to digitally capture repair authorization signatures.

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