When it comes to the many challenges getting customers moved from point A to point B, Bill Lovejoy, the new chairman of American Trucking Associations’ Moving and Storage Conference, has pretty much done it all.

American Trucking Associations’ Moving & Storage Conference highlighted combating fraudulent “rogue” operators and promoting better economic conditions during its recent advocacy meeting in Washington.

ORLANDO, Fla. — The nature of the moving and storage industry requires in-person interactions, but consumers increasingly expect the level of automation and customer service they receive from online sellers, moving industry executives said.