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Velociti Enhances VeloCare Technology Maintenance Program

Powell speaks at the conference. (John Sommers II for Transport Topics)

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ORLANDO, Fla. — Velociti has expanded its VeloCare technology maintenance program with more operational support and new customization and visibility features.

That technology monitoring and repair service, first introduced in 2013, now offers supplemental administrative support, inventory management, a tech support call center and expanded field services.

VeloCare’s new features include Enterprise Desk Services, which customers can use to access on-demand supplemental resources, professional program management and a “train-the-trainer” program.

VeloCare users also can customize the program by selecting the service options that best fit their business needs.

Velociti made the announcement during a March 7 press conference at the Technology & Maintenance Council 2022 Annual Meeting & Transportation Technology Exhibition.

Best known as a provider of deployment services for technologies such as electronic logging devices, truck and trailer telematics and onboard video, Velociti added its VeloCare service a decade ago to help its fleet customers keep those systems up and running after installation.

At that time, fleets generally didn’t regard technology maintenance as a necessity, said Velociti President Deryk Powell.

In the years since, however, technology adoption in the trucking industry has increased by leaps and bounds. The federal ELD mandate, mass adoption of in-cab cameras and the proliferation of connected trailer technology are just a few examples.

“The technology has just evolved so incredibly,” Powell said. “When we launched the program then, we didn’t really have any idea that everything was going to be smart, connected, increasingly autonomous and electric. The whole industry is changing dramatically.”

The company now tracks more than 600,000 assets on the VeloCare program, he said, adding that nearly 20% of those systems had to be physically touched for repair or replacement last year.

Velociti also is preparing to launch a subscription and contract management app that currently is in beta testing with some of its customers. That app is designed to help users manage complex subscription and contract terms in one place, enabling one-click management of all software-as-a-service subscriptions.

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