Share
November 15, 2021 12:00 PM, EST

Value-add Customer Experience Begins Locally

Utility

For over 100 years, our commitment to innovation has led us to manufacture trailers that are productive, light weight, and strong. This is one reason why we continue to be a highly trusted manufacturer of reefers, dry vans and flatbeds today. We habitually strive to add value by improving the performance, durability, and quality of our trailers.

Another way that our customers experience “value-add” is through our network of independent dealers. By design, we don’t operate Utility-owned sales and service branches. We know that Utility dealerships run by independent business owners are great for the industry, and our customers know first-hand that Utility dealers deliver a higher level of intimate service and support.

Dealer network

This national network of over 100 dealers has a stake in your satisfaction. For each dealer, their stake in your success is more than simply making a sale; it is personal. Every dealership is privately-owned, and many are family-run and multi-generational, just like Utility. Numerous leaders in our network have grown up in the business. They understand the challenges that fleets and independent owner-operates face to be profitable and productive.

What is the value of closely working with a Utility dealer? First, they know trailers, and the trailer business. They’ll dig in to understand your business, and design solutions that will equip you with trailers that will best accomplish your specific applications, making you more productive and profitable. In addition, they’ll work directly with our manufacturing facilities to ensure that your trailers are spec’d correctly and delivered to you ready to go.

Trailers

Second, our network of dealers shares a common commitment; to work together to give each customer a positive customer experience - even if the customer bought a trailer from a different Utility dealer, or if the customer bought a trailer from a competing manufacturer. Our dealers provide parts and service for many semi-trailers other than Utility and offer service for many tractors as well.

Our dealers are continually improving their dealerships to provide elite service. Service personnel receive continuing education to be adept at service, and many have been trained and certified by manufacturers such as Hendrickson, Thermo King, Carrier, and Bendix to work on their components.

Most dealer locations are close to major highways and offer extensive available parking for easy access. They also have the service facilities and capacity to get customers in and out quickly, and many offer amenities such as a driver’s lounge.  Any fleet, no matter what trailers they are pulling can look to a Utility dealer for ongoing service and support.  A significant number of our dealers work around the clock, providing service 24/7/365, and many also offer mobile service and parts delivery.

Value-add is why Utility teams up with independent dealers. It has proven to deliver a high level of customer satisfaction and has led many businesses to make Utility their first choice in trailer replacement. To find out more about our dealers, watch this video introduction, or contact your local dealer today.

 

Utility

Utility Trailer Manufacturing Company is America's oldest privately owned, family-operated trailer manufacturer. Founded in 1914, the company designs and manufactures dry freight vans, flatbeds, refrigerated vans, Tautliner® curtainsided trailers, and aerodynamic technologies. Utility currently operates six trailer manufacturing facilities across North America. Utility’s 3000R® and the 3000R® multi-temp refrigerated trailers are manufactured at the Atkins, Virginia, Clearfield, Utah and Piedras Negras, Mexico plants. The 4000D-X Composite® series and 4000D® dry vans are manufactured at the Glade Spring, Virginia and Paragould, Arkansas plants. The 4000AE®, 4000S®, and 4000AE® Drop Deck flatbeds as well as the Tautliner® are all manufactured at the Enterprise, Alabama facility. Utility also has an extensive independent dealer network with over 100 locations throughout the United States, Canada, Mexico and South America. Visit: www.utilitytrailer.com for more information.

 

The above article is sponsor-generated content. To learn more about sponsor-generated content, click here.