ATLANTA — Trimble Transportation has partnered with Decisiv to streamline communications and data sharing between fleet maintenance shops and their third-party service providers.
The companies introduced TMT ServiceConnect, an add-on module for fleets using Trimble’s TMT Fleet Maintenance software, during a joint press conference March 17 here at American Trucking Associations’ 2019 Technology & Maintenance Council annual meeting.
With this new module, fleet managers can gain greater visibility into the repair process by connecting directly with more than 4,500 medium- and heavy-duty service locations across North America.
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This connection enables fleets and heavy-duty service shops to collaborate more closely on scheduling maintenance and repairs, tracking and recording service, tracking parts replaced and creating invoices.
The TMT ServiceConnect module is powered by Decisiv’s service relationship management technology.
Renaldo Adler, industry principal for asset maintenance at Trimble Transportation, said the partnership was aimed at resolving a common challenge for fleet shops — obtaining data on repair work performed by third-party service providers and inputting that information back into their own maintenance software systems.
“This is going to bridge that gap and give us a great opportunity to streamline and make it more efficient,” Adler said.
Hyatt (John Sommers II for Transport Topics)
Decisiv CEO Dick Hyatt said the industry already has facilitated communications and data sharing among equipment manufacturers, dealers and the assets themselves. The final piece of the puzzle, he said, is connecting the fleet customer to that information.
“We’ve electronically closed the circle,” Hyatt said. “Fleets for a long time have wanted total transparency. They want to see what’s in a shop that’s not their own, they want to know what the process looks like, they want to be able to track it, they want to be able to approve the work that’s being done, and at the end of it, they want the information back.”
Trimble said it plans to make the TMT ServiceConnect module available during the second quarter.
Trimble Transportation includes the software business formerly known as TMW Systems, which the company acquired in 2012.