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September 27, 2019 1:15 PM, EDT

Ryder Launches National Customer Support Center, Anchorage Site

Ryder truck Ryder Assist Now offers a centralized point of contact to all fleet management solutions customers and those with questions about RyderGyde, the fleet app. (Ryder System Inc.)

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Ryder System Inc. has launched a nationwide rollout of Ryder Assist Now, its single-source customer support center.

The Miami-based company also announced it opened a location in Anchorage, Alaska, calling it the state’s first full-scale maintenance facility.

RAN was tested in a yearlong pilot program in regions across North America, Ryder said, and it now offers a centralized point of contact to all fleet management solutions customers and those with questions about RyderGyde, the fleet app.

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With RAN, customers have the option to simply call, email or chat with RAN’s intelligent routing system and dedicated support representatives to resolve issues and ensure fleet safety.

“RAN’s centralized approach enables us to track calls, examine root-cause issues, implement operational improvements and continually elevate the customer experience,” Vice President of Maintenance Bill Dawson said in a release.

Ryder Supply Chains Solutions ranks No. 11 on the Transport Topics Top 100 list of the largest for-hire carriers in North America.

Ryder's full-service maintenance facility in Norton, Mass.

Ryder's full-service maintenance facility in Norton, Mass. The company says its Anchorage site is the state of Alaska's first full-scale maintenance facility. (Business Wire)

Meanwhile, the Anchorage facility will replace the maintenance shop originally built largely to service The Odom Corp.’s fleet, an 85-year-old, family-owned beverage distributor and the facility’s largest customer. The new site, built to expand Ryder’s ability to provide commercial vehicle services in the growing Alaska market, will house an increased number of employees.

Ryder plans to employ about 16 people over the next five years to assist with rentals, leasing, maintenance and shop support. The location will have six large work stations, or more than double the capacity of the former location, and a sizable selection of rental trucks and trailers on a 6½-acre lot.

Among other features, with below freezing temperatures for nearly half of the year, the Anchorage facility offers indoor wash bays and 30 plug-in locations to keep engines warm and ensure quick starts.

Plans for the location also include above-ground fuel tanks to provide a one-stop shop for Ryder’s customers. — Transport Topics