February 20, 2020 5:00 PM, EST

Peterbilt Launches Top Customer Service Designation for Dealers

Peterbilt truck on highwayPeterbilt Motors Co. via YouTube

[Stay on top of transportation news: Get TTNews in your inbox.]

Peterbilt Motors Co., a unit of Paccar Inc., announced the first 71 dealers to earn its Platinum Service Center certification.

The program is intended to provide superior service for customers.

The certification process is stringent, the Denton, Texas-based company said.

Platinum Factors

Dealerships’ scores are based on factors including:

  •  Facilities and drivers lounges.
  •  Expanded hours of service.
  •  Parts availability.
  •  Triage procedure.
  •  Having certified Paccar MX engine technicians.

Platinum Service Center locations will receive a special designation in Peterbilt’s dealer locator on the company’s website as well as a plaque to showcase in their dealership.

Peterbilt, which has 400 North American locations, posted U.S. retail sales of 50,591 Classes 5-8 trucks in 2019, of which 83% were in Class 8, reported. — Transport Topics

Want more news? Listen to today's daily briefing: