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TMC 2023


Mack Announces Services Suite, Expands OTA Updates

Mack's Brown describes the truck maker's new features. (John Sommers II for Transport Topics)

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ORLANDO, Fla. — Mack Trucks launched a bundled services suite called Mack Premium Service Contracts and announced that it will ­expand the number of electronic control units enabled for Mack Over the Air updates in the Mack Anthem, Pinnacle and Granite models.

The announcement was made Feb. 28 during the Technology & Maintenance Council Annual Meeting and Technology Exhibition.

Mack officials said the move was designed to simplify maintenance and offer a more comprehensive bundled suite of services.

Patrick Brown, Mack Trucks services and solutions strategy manager, said the Premium Service Contracts are designed to increase customer uptime, improve a customer’s return on investment and offer improved service for small- and medium- sized fleets.

“Our customers can see real results from the Mack Premium Service Contracts, including the prevention of unplanned downtime events as a result of our 74-point inspection,” he said “This translates in time and money saved for the customer.”

Brown also noted that the bundled service offers dedicated maintenance management with a single point of contact at local dealers to manage the scheduling of maintenance. It also offers upfront parts and labor costs and adaptive maintenance based on each customer’s operations. Maintenance work is handled through Mack Certified Uptime Dealers.

The Mack Premium Service Contracts are available for normal-duty applications in 100,000-mile increments, while Mack heavy-duty Premium Service Contracts are available in 50,000-mile increments.

Before Mack Trucks’ enhancement of ECUs, powertrain ECUs were able to connect remotely to allow diagnostics and receive over-the-air parameter changes and updates. With the new configuration, the instrument cluster, vehicle ECU and body builder modules join the engine, transmission and aftertreatment control modules with connectivity via the truck manufacturer’s OTA technology.

“We can look at the whole truck, and anything that needs to be updated can be done without you getting your truck in,” said Stuart Russoli, senior highway product manager.


Russoli describes the Mack OTA updates progress. (John Sommers II for Transport Topics)

Russoli also noted that Mack OTA updates are free for the first two years of ownership and can be extended by subscription after that period. OTA connectivity is a feature of Mack’s fully integrated telematics platform, Mack GuardDog Connect. Customers also have access to Mack OneCall, Mack’s 24/7 customer support and Mack ASIST, its web-based service management program.

Mack began offering driver-­activated OTA updates at the end of 2020, and more than 57,000 trucks are enrolled to date.

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