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Isuzu Commercial Truck of America confirmed Oct. 15 a long-term collaboration with service management platform provider Decisiv.
Isuzu Connect is being launched as part of the venture intended to streamline communications within its dealership network. That includes organizing documentation, more timely estimates, increased repair accuracy, increased efficiency and less days out of service.
“Isuzu Connect will align the Isuzu dealer network with our goal of enhancing the customer experience in a time where the product and technology gaps have continued to get narrower,” said Shaun Skinner, president of Isuzu Commercial Truck of America and Isuzu Commercial Truck of Canada. “Our dealership associates will have more tools at their fingertips, including Isuzu’s Uptime Support team, to minimize downtime and maintain a high level of efficiency within their service and parts operations.”
Isuzu Connect is being implemented in all U.S. and Canadian Isuzu commercial truck dealerships over a multiyear rollout. Isuzu estimates that the platform could reduce downtime to 25% less. It will leverage dealer management system integrations such as CDK, Karmak Fusion and Procede.
“Isuzu will also continue to integrate its systems with the Isuzu Connect platform to further streamline routine functions used most frequently by dealership associates,” Skinner said. “Future connection integrations will also support new vehicle technology such as EV trucks, telematics, maintenance reminders and vehicle sharing.”
Isuzu said that it will employ a training process that ensures dealer personnel are comfortable using the system for immediate productivity. — Transport Topics
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