Computers have taken truck communications into the digital age, as every turn of the wheels and firing of the pistons can be recorded and transmitted to a carrier’s headquarters or a customer’s loading docks. The issue now is how best to capitalize on that data stream.
Michael James - Transport Topics
Allen Parker of Werner Enterprises is among a growing number of drivers with on-board computers in their rigs.
The combination of in-cab computing technology and unprecedented “connectivity” among truck, carrier and customer could have big rigs zinging messages all over the country, even as the freight makes its way gradually to its destination.
To improve their bottom line, trucking companies want to avoid handling information that doesn’t meet customer needs or boost profits. However, it has become difficult for a fleet executive to focus on what best suits his needs, when computers bring such a dizzying array of in-cab communications options.
For carriers, the on-board computer has two primary purposes: managing the fleet and improving customer service.
For the full story, see the May 22 print edition of Transport Topics. Subscribe today.
