Arpin Van Lines has been rated the best in customer satisfaction of the 10 largest suppliers of household goods, according to the 22nd Annual Nationwide Relocating Employee Survey released by independent research firm Trippel Survey & Research.
Arpin Van lines earned the highest moving industry score with an 8.47 out of 10 for customer satisfaction rating. The company also garnered the top rating in two other key measurement categories.
"The results of this independent survey validate the feedback we have been receiving directly for years in the form of letters and e-mails from happy customers," said David Arpin, CEO of Arpin Van Lines.
"Whether our customers are moving across town or to the other side of the world, we pride ourselves on taking one of life's most stressful moments and transforming it into a seamless experience."
A total of 6,878 employee transferee evaluations were accumulated for this survey, which covered a range of moving industry services, including household goods shippers, relocation management companies, relocation mortgage providers, corporate temporary housing, spouse-partner support and destination rentals.
The 22nd Annual Nationwide Relocating Employee Survey was conducted throughout a six-month period ending June 30. The goal of the annual survey is to collect and report objective, unbiased evaluations from transferees or assignees moving within the United States regarding their level of satisfaction with external relocation service providers.
