ALLENTOWN, Pa. — Mack Trucks introduced the GuardDog Connect service package aimed at expediting vehicle repairs by improving communications among drivers, fleets and dealers.
The product, which uses telematics to connect vehicles, fleets’ offices and repair sites, was rolled out during a news event at Mack’s customer center here Oct. 2. It will be available on 2015 model year trucks built after Jan. 2.
“GuardDog Connect is more about a service than it is about telematics,” said David Pardue, Mack’s vice president of aftermarket business development. “It expedites the decision-making process so the right decision is made about when and where a repair is done.”
Dave Albert, Mack’s director of aftermarket solutions, said the enhanced communication will enable fleets to save one day of downtime.
The offering is an enhancement of Mack’s GuardDog product.
It will be available as standard equipment on Granite, Pinnacle and Titan product lines for two years at no charge.
Additional coverage of this announcement will be in the Oct. 7 print edition of Transport Topics.