• Make sure end-users are notified of the possibility of delay because of hurricanes, so they can top off material.
• Make sure you have accurate contact information, including cell-phone numbers, for everyone in the supply chain.
• Establish a customer-forward person who is responsible for coordinating and disseminating information. This person also should be prepared to create emergency customer service centers.
• Put together a plan allowing your carrier to make some decisions on your behalf for delivery and customer service in your absence. This is where having a plan before trouble comes really pays off: Everyone in the supply chain should know what to do.
• As soon as the danger has passed, assess the damage and report your status to interested parties.
• Keep in close touch with your carriers and customers to make sure they are safe.