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6/18/2008 10:35:00 AM Write a Letter to the Editor Write a letter to the Editor

Letters to the Editor: Fuel Price Crisis, LTLs, Truck Weights, Hurricane Season

• Make sure end-users are notified of the possibility of delay because of hurricanes, so they can top off material.

• Make sure you have accurate contact information, including cell-phone numbers, for everyone in the supply chain.

• Establish a customer-forward person who is responsible for coordinating and disseminating information. This person also should be prepared to create emergency customer service centers.

• Put together a plan allowing your carrier to make some decisions on your behalf for delivery and customer service in your absence. This is where having a plan before trouble comes really pays off: Everyone in the supply chain should know what to do.

• As soon as the danger has passed, assess the damage and report your status to interested parties.

• Keep in close touch with your carriers and customers to make sure they are safe.

 

Kande Hall

President

Grabiner/Hall

Los Angeles

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